Joye 510 Joye eGo TheVaporPro.com

 

 

Shipping

Our products are only available to customers in the USA with a valid US billing address.

TheVaporPro prides itself on customer service. The online store is open 24 hours a day 7 days a week.  All orders are processed and shipped within 1 business day if shipped to your billing address, orders over $125.00 without the purchase of shipping insurance or orders sent to an address other than the billing address may require a signature. Sorry we do not ship to freight forwarding companies.

 

Orders are processed around the clock and emails are answered within 24 hours Monday through Friday 9am-5pm and Saturday 9am-1pm EST excluding Sundays and Holidays.  

 

As much as we wished that USPS worked 365 Days a year; they do not. Orders placed after 9 AM on Saturday will be shipped the following Monday. Any orders placed after 10 AM the day before a holiday can be expected to ship the next business day.

 

If there is ever an issue that prevents us from shipping your order within 24 hours, you will be contacted by a customer service representative by email ahead of time to resolve the issue in a timely manner so that your package can be mailed as soon as possible. 

 

We are not responsible and can not be held liable for any orders that are shown as delivered by USPS but are not received by you.  Furthermore, we can not be held liable for any damages or lost items due to shipping. We recommend the purchase of shipping insurance that is available on any main page or on the bottom of the product page.

 

All shipments will be issued a tracking number for your convenience and if you create an account with us, you will be notified as soon as your package is processed and be able to track those shipments directly from your account dashboard page or clicking on the tracking number contained in your shipping notification e-mail. If you did not receive a confirmation email, please check your account and add a valid email address.  Be sure that the emails are not getting tagged as spam or junk (This especially occurs when using free email services such as Gmail, Yahoo, Hotmail, etc.) 

 

 

Upon receiving your tracking number you can click on the link in the email or if you have any questions about shipping times, we encourage you to visit the United States Postal Service website for more information. You may also contact USPS by calling..  1-800-ASK-USPS.  To contact USPS customer service dial 1-800-275-8777 press option 6 and then option 4.

 

Delivery Confirmation & Tracking Numbers:

We understand that our customers need products from us as quickly as possible. All packages are shipped USPS Priority Mail Mail with Delivery Confirmation and Tracking numbers.  TheVaporPro ships all packages using USPS Priority Mail with most packages arriving in 2 to 3 days.  Please note this is an estimated delivery time provided by the US Post Office for domestic shipping as weather, sorting and transportation delays can occur that are out of our control. For USPS Estimated Delivery Times please click here to go to the USPS website for more details. Tracking numbers are normally visible at USPS.com 24 hours after the order has been sorted and received by the post office.  If the number is not showing at the time you checked your tracking number please check back  at a later time as USPS might be updating their system at the time you checked your tracking number.  Your shipping date is located in the lower left hand corner of your shipment notification email.  Please Note: The US Post Office does not update their website on Sundays or Federal Holidays when they are closed.  New Year's Day, Birthday of Martin Luther King, Jr., Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day.  If the Holiday falls on a Sunday the following Monday will be the Federal Holiday.

 

Items lost in transit: 

Once an item is shipped and a tracking number is provided, TheVaporPro shall not be responsible for receipt of your package.  TheVaporPro cannot be responsible for lost or damaged packages that have not been insured by the purchaser.  The additional purchase of shipping insurance is recommended and is available in the product listings or  your shopping cart for an additional $2.00 on all orders.

 

Shipping Insurance and Claims:

If you opted to purchase shipping insurance please note the following critical time periods for claims:  U.S. Domestic delivery: Claim for non receipt can be filed no earlier than 21 days after the package was shipped.
All insurance claims must be filed and received no later than 60 days from the ship date.  Claims received after 60 days from the ship date cannot be processed for reimbursement.  It is imperative that you contact us as soon as the minimum waiting period is met to start processing any claims for loss.

We are committed to providing you with the best shipping service and if for whatever reason, you experience shipping issues, please contact us and we will do whatever is in our power to make sure that you receive your goods on time and in full working order!

Due to new Credit Card PCI Compliance rules and regulations TheVaporPro can only ship to a new customer's billing address.  Shipping to an address other than the billing address could cause a delay and require a signature of receipt. 

 

Shipping Charges

Orders below $100.00 in product will have a flat rate shipping cost of $7.95 in the USA.  Individual orders over $100.00 in product will be SHIPPED FREE in the USA when a COUPON CODE is not used.  Coupon Codes and Free Shipping cannot be combined.

 

Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick the order for shipment.  Orders cannot be canceled or changed once submitted all sales are final NO REFUNDS.  TheVaporPro is not responsible for incorrect item(s) ordered online by the customer.  Customer is responsible for all shipping/handling charges for purchase or warranty.

 

Limited Warranty

 

TheVaporPro sells wholesale to the general public and offers the finest electronic cigarettes and guarantees batteries, chargers and accessories purchased from TheVaporPro for 14 days after receipt of the product. The limited warranty does not cover Cartridges, Atomizers, Liquids and Smoke Juices that are consumables and therefore are not returnable / refundable or exchangeable due to health and safety rules regardless of whether or not they have been opened or used. We are quite confident that as a consumer, you would not want to purchase/receive a previously returned item that we would be unable to guarantee. This time frame helps TheVaporPro pass on the savings to you and provide the products inexpensively.  Other companies provide extended warranties but charge $100-$150 for the same product. Please check and test your equipment during this 14 day time frame. Warranty does not cover normal wear and tear, or damage caused by improper handling or installation, improper use, improper maintenance or modification, use of parts or supplies not provided or supported by TheVaporPro.  Keep your device separate from other items like keys or change which can collide with the device causing cosmetic or functional damage.  Warranty claims for scratches will not be accepted.  This warranty is also void if product is in any way abused, damaged or modified from its original state, or used for other than indoor use.  All of our parts are manufactured with the highest standards and are checked for quality and tested at the factory and by our warehouse before they are shipped to you.  If for some reason you did not receive all of the products ordered or the quantity ordered, please contact us by e-mail. All claims must be made within 7 days after receipt of shipment.you.

 

Customers should be aware that our Rechargeable Electronic Cigarette Batteries and Atomizers are manufactured to the highest quality however these products may fail or degrade over time especially if under constant use. The life of the consumables varies from person to person, dependent on the use and habits of the individual user.   *Due to the normal usage and limited life expectancy of atomizers they are only warranted to not be DOA (Dead On Arrival) an email must be received within 48 hours of delivery "eGo-C Atomizer Heads carry a 24 hour DOA Limited Warranty", serial numbers are embedded in our atomizers.TheVaporPro cannot be responsible for inappropriate use Example: Unapproved E-Liquids, other substances, dry burning, use on high voltage units, usage on batteries or devices not sold by TheVaporPro and not insuring the atomizer is kept wet at all times etc.. Please note the average lifespan of an Electronic Cigarette Atomizer is around 14-45 days and a Battery can be up to 90 days dependent on its care and how they are used and maintained.  For maximum performance we recommend the purchase of new atomizers every 30 days and batteries every 60 days. Procedures must be followed to prevent malfunction and damage of the product. We do not accept warranty claims if you use other operation procedures other than the ones stipulated on this website or contained in the owners manual.

 

Most users purchase extra or "spare" Electronic Cigarette Atomizers and Electronic Cigarette Batteries when they place their order.

 

TheVaporPro's Electronic Cigarette's contain lithium ion batteries, electronic circuitry and microprocessors. Electronic Cigarette's should be stored and handled with care to extend their lifespan.  Damage may occur if the battery is not charged properly or is used after the battery flashes, dropped, placed near magnets or electronic transmitting devices such as "cell phones and/or electronic keys" or is subjected to humidity, water and temperature extremes.

 

TheVaporPro's Genuine Joye eGo and Genuine Joye 510 batteries are manufactured to work with GENUINE JOYETECH Atomizers only which are sold by TheVaporPro. Use of these batteries with CLONE or other atomizers may not only yield poor results, it may damage the battery and / or atomizer. The output, load and constant short circuit protection features of the batteries and atomizers have been engineered to achieve a perfect balance and ensure the safety of these products. TheVaporPro will not be responsible for damaged parts or poor results if these products are used with any CLONED or copied product.

 
TheVaporPro Joye eGo and Joye 510 batteries must be charged with GENUINE Joyetech chargers only sold by TheVaporPro. These include the USB charger, USB wall charger, USB car charger. GENUINE JOYETECH chargers sold by TheVaporPro are subject to stringent testing and utilize a variety of polymer lithium battery charging protection circuitry. These include short-circuit protection, over charge production, over current production and battery abnormality protection. These protections ensure the safety and stability of the chargers. Use of CLONED or copied chargers with the eGo and 510 batteries as well as use of the chargers with any CLONED or copied battery may produce undesired and potentially hazardous results.  Use of CLONE products will void the warranty and TheVaporPro will not be responsible for any damage resulting from misuse of the product.

 

Due to the fact that our product is a consumable personal product, it is non-exchangable or returnable and can not be repackaged or resold like most other electronic devices due to health and safety concerns. Please be sure you're certain before purchasing. We do not offer a full money back guarantee products can only be returned for repair or exchange. No refunds will be made. 
However, customer satisfaction is our top priority and to ensure that you are 100% satisfied with your product, we do offer a limited warranty against any and all manufacturing defects as stipulated above under the warranty section. If you feel that you have received a defective item and would like to initiate a return under the terms of our warranty plan, please follow the Warranty Return Policy below.  If you did not receive all of the products ordered or the quantity ordered, please contact us by e-mail. All claims must be made within 7 days after receipt of shipment.

 

 Frequently Asked Questions

 

JOYE 510 Instruction Manual

 

 

Warranty Return Policy

 

TheVaporPro stands behind its products as defined on the Limited Warranty page here and will replace or repair within the warranty period. No refunds can be made on consumble products. Please be sure to trouble shoot before sending components back for repair or replacement to avoid additional charges. Items that show signs of wear or heavy use may not be returned. Sale items may not be returned. Shipping charges are not refunded. RA's are handled on a case by case basis. This warranty does not cover consumables (With the Exception of "DOA" Atomizers) such as Cartridges, Liquids and Smoke Juices and therefore are not returnable / refundable or exchangeable due to health and safety rules regardless of whether or not they have been opened or used.  We are quite confident that as a consumer, you would not want to purchase/receive a previously returned item that we would be unable to guarantee.  In order to keep our prices low for all customers no returns will be accepted without notification (Returns require prior authorization see below).  If a return is received without a RA# on the outside of the package or requires a signature the shipment will be refused and/or returned to you at your cost. 

 

Requesting an (RA#) Return Authorization Number

 

Email us at info@thevaporpro.com or use the Contact Us link located on the bottom right corner of your PC screen with the following information:

 

• Order number

• Date of purchase

• Write the reason for returning to expidite the process.

• Send a copy of your invoice

• Wait for the RA approval email (The email will contain the RA number)

• Before MAILING THE PACKAGE WRITE THE RA# NUMBER ON THE OUTSIDE OF THE PACKAGE

• Returns must be postmarked back to us within 5 business days after the RA# number is issued

• Customers are responsible for any shipping charges.  Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item.

 

Once your information has been received an authorization will be promptly emailed.

Replacement product cannot be shipped until the part in question is received and inspected by TheVaporPro. TheVaporPro reserve the right to determine whether a product is warrantable.

 

Note: Please use a padded envelope or box for all returns.  Do not send parts in a regular envelope they jam the United States Postal Service's sorting machines which tear the envelope open and the parts and envelope are destroyed and are rarely delivered intact. We are not responsible for loss or theft before the merchandise is in our possession.

 

TheVaporPro, LLC

6574 N. State Road 7 #231

Coconut Creek, Florida 33073

 

Cancellations

Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick the order for shipment.  Orders cannot be canceled or changed once submitted All Sales are Final.  All Consumables like Liquids, Smoke Juices, Batteries, Cartridges and Atomizers are not returnable / refundable or exchangeable due to health and safety rules regardless of whether or not they have been opened or used. All shipping and insurance charges are non-refundable in addition,  a 50% restocking fee will be deducted from any refund issued for refused shipments of undamaged products returned to the shipper.

Credit Card Scammers: Any credit card chargeback will be handled by our collection agency.  You will automatically be put into collection if we receive a chargeback.  Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. We strongly recommend that you contact us to avoid ruining your credit for 7 years....We take credit card scammers very seriously and we will do our best to avoid any inconvenience to our customers please email us with your concerns...

 

Legal:

These products are sold as an adult novelty and are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional.  By purchasing these products, you agree to use the products at your own risk. Under no circumstances will TheVaporPro be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on, any product sold by TheVaporPro.  Lithium-Ion batteries may pose a fire risk.  Do not leave Lithium-Ion batteries unattended while charging.