TheVaporPro.Com

Shipping

TheVaporPro prides itself on customer service. The online store is open 24 hours a day 7 days a week. All orders and emails are processed and shipped within 24 hours Monday through Saturday 9am-5pm excluding Sundays and Holidays. Orders are shipped United States Postal Service Priority Mail delivering your order to it final destination in 2-3 days with delivery notification.

Orders below $99.99 will have a flat rate shipping cost of $5.95 in the USA. Orders over $100.00 are SHIPPED FREE in the USA when a COUPON CODE is not used.  Coupon Codes and Free Shippng cannot be combined. The additonal purchase of shipping insurance is recomended and is available in the product listings or when you view your cart for an additional $2.00 on all orders.

 

Warranty

 

TheVaporPro offers the finest electronic cigarette's and guarantees all batteries, atomizers, chargers and/or any other accessories purchased from TheVaporPro for 14 days after receipt of the product. This timeframe helps TheVaporPro pass on the savings to you and provide the products inexpensively.  Other companies provide extended warranties but charge $100-$150 for the same product. Please check and test your equipment during this 14 day timeframe. Warranty does not cover normal wear and tear, or damage caused by improper handling, installation or use of product.  This warranty is also void if product is in any way abused, damaged or modified from its original state, or used for other than indoor use.  All of our parts are manufactured with the highest standards and are checked for quality and tested at the factory and by myself personally before they are shipped to you. Cartridges and E-Liquid / Smoke Juice, are non-exchangable for safety concerns.

 

Customers should be aware that our Rechargeable Electronic Cigarette Batteries and Atomizers are manufactured to the highest quality.  Atomizers are only warrantied to not be DOA. (Dead On Arrival) TheVaporPro cannot be responsible for inappropriate use Example: Dry burning, use on high voltage units, and not insuring the atomizer is kept wet at all times etc.. Please note the normal lifespan of an Electronic Cigarette Atomizer is around 14-90 days and Electronic Cigarette Batteries have an expected lifespan of 60-90 days.

 

Most Electronic Cigarette users purchase extra "spare" Electronic Cigarette Atomizers and Electronic Cigarette Batteries when they place their order.

 

TheVaporPro's Electronic Cigarette's contain electronic circuitry and microprocessors and should be stored and handled with care.  We advise our customers not to place their Electronic Cigarettes near magnets or electronic transmiting devices such as cell phones or keys to extend the lifespan of their Electronic Cigarette.

 

Returns

 

TheVaporPro stands behind its products and will replace or repair any defective atomizers, batteries or electrical items within the warranty period. This warranty does not cover E-liquid / Smoke Juice or cartridges due to safety reasons.

  

To return a product under warranty for repair or replacement you must receive an RMA number which should be written on the outside of the package.  Please send an email with your Invoice number to info@thevaporpro.com or use our Contact Us link located on the bottom right of every page. Include a note that contains your full name, order number, date of purchase and the reason for return.

 

Note: Please use a padded envelope or box for all returns.  Do not send parts in a regular envelope they jam the United States Postal Service's sorting machines which tear the envelope open and the parts and envelope are are destroyed and are rarely delivered intact.

 

Replacement product cannot be shipped until the part in question is received and inspected by TheVaporPro.

 

TheVaporPro, LLC

PO Box 4082

Deerfield Beach, Florida 33442

(954)-707-5606