FAQ
Frequently Asked Questions
- What is an electronic cigarette “E-Cig, Personal Vaporizer”?
- What is in the Smoke Juice / E-Liquid and this Vapor you inhale?
- How does the “E-Cig, Personal Vaporizer” work?
- Do I need to purchase pre-flavored or prefilled replacement cartridges or may I fill my own JOYE 510 cartridges?
- Can I use my “E-Cig, Personal Vaporizer” anywhere?
- E-Cigs/ Personal Vaporizers are cool – can anyone purchases one ?
- How do I maintain my JOYE 510 Personal Vaporizer?
- JOYE 510 Quickstart Guide
- JOYE 510 Electronic Cigarette Instruction Manual
- My USPS tracking number does not show the status of my package
- Warranty Returns
- Legal:
- What is an electronic cigarette “ECigarette, E-Cig, Personal Vaporizer”?
- An electronic cigarette, also known as the best E-Cig or a Vaporizer, can be used as an alternative to imitate cigarettes, cigars, or pipes by providing the physical sensation of smoking or “vaping”. It is comprised of a mouth piece/cartridge, atomizer and a rechargeable lithium ion battery. The best e-cig sold here provides vaporized propylene glycol, vegetable glycerin, flavoring, water and, if desired, nicotine. The E-Cig does not actually “burn” anything, which is the major cause of the 4000 carcinogens that are found in a burning tobacco cigarette.
- What is in the Smoke Juice/E-Liquid and this Vapor you inhale?
- The three main ingredients that make up this liquid are: Water: Can’t survive without it – it’s that substance you see covering 70+ percent of the earth PG (Propylene Glycol): Considered generally food safe by the FDA (Food and Drug Administration) – it’s mainly used in flavoring extracts, but can also be found in medicines, cosmetics, hand soap, etc… If you have a persistent sore throat this could be a sign of PG allergy – discontinue use. And, upon request, Nicotine. Please keep out of reach of children and pets.
- How does the “Best ECigarette, Best E-Cig, Personal Vaporizer” work?
- When a user takes a “puff” from the E-Cig, the pressure sensor triggers the microprocessor and turns on the atomizer and the LED. The atomizer uses the E-Liquid, or Smoke Juice, mixture from the cartridge, producing vapor.
- Do I need to purchase pre-flavored pre-filled replacement cartridges or may I fill my own JOYE 510 cartridges?
- No, you can purchase a bottle of Smoke Juice or E-Liquid here, in order to reuse your cartridges over and over again. Blank unfilled cartridges are also available in the web store when they require replacement. It is easyest to use a VaporPro fill syringe to fill your blank cartridges. Just stick the syringe needle through the middle of the fill and fill from the bottom up till it is wet on top and looks like a slushie. It should not be pooling or dripping. Once full you may top off your cartridge with a couple of drops when needed from one of our handy 3ml dropper bottles. If you have not purchased a syringe you may pull out the fill material with tweezers and add some liquid to the botttom of the cartrige and then stuff the fill back in and then top off with your dropper bottle.
- Can I use my “ECigarette, E-Cig, Personal Vaporizer” anywhere?
- Your E-Cig emits only water vapor. Currently, there is no federal regulation concerning the use of your personal vaporizer as they do not currently fall under the tobacco ban. Electronic cigarettes are currently not subject to restriction under the Nevada Clean Indoor Air Act. Of course, you should always abide by the local laws and wishes of the establishment you are vaping in. I have always explained the device and have taken it apart showing what it actually is. After this demonstration, the establishment has always allowed me to continue.
“ECigarette, E-Cig, Personal Vaporizer” are cool – can anyone purchases one?
E-Cigs/ Personal Vaporizers are intended for adults that are of the legal smoking age. You should consult your physician before use if you suffer from high blood pressure, heart disease, pregnancy or suffer from allergic reactions to vegetable glycerin or PG based products.- How do I maintain my JOYE 510 Personal Vaporizer?
- PLEASE NOTE THAT ATOMIZERS AND BATTERIES ARE CONSUMABLE PRODUCTS. Here are some tips on maintaining your personal vaporizer. Joye Electronic Cigarette's contain lithium ion batteries, electronic circuitry and microprocessors. Electronic Cigarette's should be stored and handled with care to extend their lifespan. Damage may occur if the battery is not charged properly or is used after the battery flashes, dropped, placed near magnets or electronic transmitting devices such as "cell phones and/or electronic keys" or is subjected to humidity, water and temperature extremes. To get maxim life out of your batteries follow the instructions concerning use and charging. The batteries should be used until they flash and then recharged and removed from the charger.
- Cleaning your personal vaporizer
- Besure to keep your battery threads, atomizer threads and charger threads clean. This can be done using a dry tissue. Cleaning your threads will provide a good connection ensuring a proper charge and good vapor production. If your connections are not clean the battery might not charge or vapor production might be low.
- Atomizer Maintenance
- To extend the life of your atomizer keep the atomizer wet by topping off your cartridges with Smoke Juice when you notice the vapor is reducing. Failure to do so will shorten or kill the atomizer's life and burn the cartridge filler giving an off taste.
- Step 1.
Clean the battery and atomizer by using an alcohol like (vodka) to clean the contact points of the battery and atomizer with a clean tissue. By doing this as regular manitainance, your Joye 510 / Joye eGo will perform at optimal levels.
Step 2.
At night when your atomizer is not in use turn it upside down battery connection sticking up on a paper towel to allow the old liquid to drain out over night.
Step 3.
If you feel that your JOYE 510/ JOYE eGo is not producing enough vapor, or it becomes difficult to take a a drag, it is necessary to clean or replace the atomizer. The first step is to clean the atomizer of any Smoke Juice. To clean it, blow through the atomizer from the non threaded side into a tissue. If the performance does not improve, please continue onto the next step..
Step 4.
Remove the filler material in the used cartridge, rinse the filler material with warm water until the filler material is clean, pat dry the filler material with a paper towel. Now put the filler material back into the cartridge. Put 3 drops of hot water on the cartridge filler material. Take several hits without inhaling. If the cartridge filler turns brown, repeat until it comes out clean.
Step 5.
After perfoming the steps above, and there is still very little vapor, or the drag is still difficult, you might try to burn off the buildup on the atomizer. NOTE: Performing this step might DESTROY YOUR ATOMIZER, THIS STEP SHOULD ONLY BE PERFORMED IF THE ABOVE STEPS PROVIDED NO RESULTS. With a fully charged battery attach the poorly performing atomizer, press the manual switch button on the battery for 10 seconds. During this operation you should hear some sizzling in the atomizer. If all went well, your atomizer is now performing better.
- EGO and 510 batteries are manufactured to work with JOYE atomizers only. Use of these batteries with CLONE or other atomizers may not only yield poor results, it may damage the battery and or atomizer. The output, load and constant short circuit protection features of the JOYE batteries and atomizers have been engineered to achieve a perfect balance and ensure the safety of these products.
EGO and 510 batteries must be charged with JOYE chargers only. These include the USB charger, USB wall charger, USB car charger. JOYE chargers are subject to stringent testing and utilize a variety of polymer lithium battery charging protection circuitry. These include short-circuit protection, over charge production, over current production and battery abnormality protection. These protections ensure the safety and stability of the chargers. Use of NON-JOYE / CLONE chargers with the EGO and 510 batteries as well as use of the chargers with any NON-JOYE / CLONE battery may produce undesired and potentially hazardous results.
Perfoming a major atomizer cleaning
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- If your atomizer is completely dead and there is no vapor at all you may try this cleaning method to revieve it before purchasing a new atomizer.
- Remove the cartridge from the atomizer and disconnect the battery.
- Soak your atomizer in purified alcohol (vodka or even better ever clear). Swirl the atomizer for 5 minutes, and then drain the atomizer. Repeat this step 3 or 4 times.
- Rinse the atomizer with hot water and let the atomizer dry for 24 hours with the threads facing on a paper towel to drain.
- Clean contact points of battery and atomizer with a tissue as described above.
- After 24 hours, and you are sure the atomizer is completely dry. Add a couple of drops of Smoke Juice to the atomizer and let it soak in. Then connect the atomizer to a fully charged battery, and a clean cartridge filled with Smoke Juice and give it a try.
- JOYE 510 Quickstart Guide:
- PLEASE PERFORM THESE STEPS BEFORE USING YOUR JOYE 510 FOR THE FIRST TIME
First Intial Charging:
Each battery must be charged for 8 hours prior to using even if the LED light is GREEN. After the first 8 hour charge, use each of your JOYE 510 electronic cigarettes for 20 minutes, and then charge each battery for an additional hour. This only needs to be done once. This ensures the best performance of your electronic cigarette batteries and maximizes their life.
Breaking in your Atomizer:
The atomizer has a factory applied unflavored Smoke Juice on it. Some users find that it has an unpleasant taste at first. However, please note that this is only temporary. Top your cartridge off with your own Smoke Juice as soon as possible to mask the taste.
Your JOYE 510 / JOYE eGo Manual Switch Battery:
The manual battery switch is not to be depressed for longer than 5 seconds; engaging the switch for longer than 5 seconds may reduce the atomizer life.
TheVaporPro is here to support you and answer questions before and after your product purchase. Please email us using the contact form. We are commited to providing the best customer service in the industry. -
- My JOYE 510 Electronic Cigarette Instruction Manual:
- JOYE 510 Electronic Cigarette Instruction Manual
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- My USPS tracking number does not show the status of my package:
- Please allow 24 to 48 hours from the ship date of your package located in the lower left hand corner of you shipment notification email. Please allow the United States Postal Service time to update their web site. Please note: The USPS web site is not updated on Sundays and national holidays. TheVaporPro ships all packages using USPS Priority Mail. Packages reach their destination in 2-3 days.
- Warranty Return
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TheVaporPro stands behind its products as defined above and will replace or repair any defective atomizers, batteries or electrical items within the warranty period. This warranty does not cover E-liquid / Smoke Juice or Cartridges due to public health and safety regulations.
How To Obtain A Return Authorization
Email us at info@thevaporpro.com or use the Contact Us link located on the bottom right corner of your screen with the following information:
• Order number
• Date of purchase
• Reason for returning
• A copy of your invoice
• RMA number must be written on the outside of the package
• Product must be received within 7 days of RMA number issuance
• Customers are responsible for return shippingOnce your information has been received an authorization will be promptly emailed.
Replacement product cannot be shipped until the part in question is received and inspected by TheVaporPro. TheVaporPro reserve the right to determine whether a product is warrantable.
Note: Please use a padded envelope or box for all returns. Do not send parts in a regular envelope they jam the United States Postal Service's sorting machines which tear the envelope open and the parts and envelope are are destroyed and are rarely delivered intact.
TheVaporPro, LLC
PO Box 4082
Deerfield Beach, Florida 33442 - Legal:
- These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. By purchasing these products, you agree to use the products at your own risk. Under no circumstances will TheVaporPro be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product sold by TheVaporPro. Lithium-Ion batteries may pose a fire risk. Do not leave unattended while charging. Terms and Conditions
