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FAQ's (Frequently Asked Questions)

 

TheVaporPro is one of the ONLY 100% PCI compliant USA electronic cigarette companies

Since 2009 TheVaporPro remains one of the ONLY USA e-cigarette companies that is 100% PCI compliant maintaining the highest levels of internet security.

What Is PCI Compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards.  Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around cardholder data to reduce credit card fraud. Validation of compliance is done annually — by an external Qualified Security Assessor (QSA) that creates a Report on Compliance

What this means to you?

It means that your Credit Card information is never seen, handled or stored.  In fact, we never have access to your credit card number it is encrypted between your computer and your bank using strong EV-SSL High Grade 256 bit AES banking security and (AVS) validation. To view TheVaporPro Trustwave PCI certification you may visit here.  To find out more about PCI Compliance, you may visit the PCI Security Standards Council website.

 

Frequently Asked Questions "FAQ's"

 

 

    * What is an electronic cigarette “E-Cig, Personal Vaporizer”?

 

    * Credit Card Home Billing Address Information

 

    * Polycarbonate Plastic Tanks Warning

 

   * How to select your Atomizer and Cartridge


   * Do's and Dont's of personal vaporizer use aka "e-cig"

 

    * New eGo-C / eGo-T battery in the Starter Kit is shipped in the turned off position  and must be turned on before use

 

    * What is in our Smoke Juice / E-Liquid and the vapor that is inhaled?

 

    * How does an “eCigarette, Personal Vaporizer” work?

 

    * Do I need to purchase pre-flavored or prefilled replacement cartridges or may I fill my own JOYE 510 / JOYE eGo / JOYE eGo-T / JOYE eGo-C cartridges:   What is dripping?

 

    * Will your Smoke Juice / E-Liquid work with my electronic cigarette?

 

    * What is the difference between 36mg X-High, 24mg High, 18mg Medium, 11mg Light, 8mg Ultra Light, and 0mg mean when selecting the strength of my Smoke Juice?

 

    * What does PG and VG mean "Custom Blend vs. 100% VG?

   

    * How many cigarettes is a bottle of Smoke Juice equal to?

 

    * Can I use my “E-Cig, Personal Vaporizer” anywhere?

 

    * eCigarette, E-Cigs, Personal Vaporizers – can anyone purchases one?

 

    * Care, Use, Maintenance and Average Life of consumables (Atomizers, Batteries and Cartridges) for JOYE 510 / JOYE eGo / JOYE eCab Personal Vaporizers

 

    * JOYE 510 Quickstart Guide

   

    * JOYE 510 Electronic Cigarette Instruction Manual

 

    * JOYE 510-T Quickstart Guide

 

    * JOYE eGo and eGo-T and eGo-C Quickstart Guide

 

    * JOYE eGo-C / eGo-T Rebuildable Atomizer Assembly Guide

 

    * How to tell if you have a Genuine Joye eGo Battery

 

    * My USPS tracking number does not show the status of my package

 

    * Warranty Return

 

    * Legal:

 

 

What is an electronic cigarette "E-Cig, Personal Vaporizer"?

 

An electronic cigarette, also known as the best E-Cig or a Personal Vaporizer, can be used as an alternative to imitate cigarettes, cigars, or pipes by providing the physical sensation of smoking or "vaping".  It is comprised of a mouth piece/cartridge, atomizer and rechargeable lithium ion battery.  The best e-cig sold here provides vaporized USP/ Kosher propylene glycol, vegetable glycerin, flavoring, water, PGA and, if desired, nicotine.  The E-Cig does not actually "burn" anything, which is the major cause of the 4000 carcinogens that are found in a burning tobacco cigarette.

 

When looking for a personal vaporizer aka "e-cig" that offers great performance the main factor is the size of the battery that can provide the power needed and a acceptable use time between battery charges the larger the battery (Battery capacity measured in mAh) the fewer charges that are needed between uses.  A good rule of thumb is to avoid any e-cig that looks at all like a real tobacco cigarette.  Many first time users want a device that looks like the real thing but there are several factual reasons why you would not want a device that looks like a real tobacco cigarette.  1) The devices that look like the real thing have very tiny batteries that are under powered and have a very short use time. These are the devices that are sold in gas stations and convenience stores or have come in a case that looks like a real pack of smokes.   2) Since the size is small they only can hold a tiny amount of smoke juice and will require filling more often 3) And the big one is confusion and the inability to tell the difference which causes bans on their use.  Since the everyday anti-smoker cannot tell the difference between a real tobacco cig and a device that is made to look like a real tobacco cig some cities are starting to ban the use of both tobacco and electronic devices.  By using a device that does not look real not only do you get the performance you want and expect people can see the difference and will not confuse the electronic device with a real tobacco cigarette.

 

What is the diffrence between a Tobacco Cigarette and a Personal Vaporizer / eCig Tobacco Cigarette:

 

    * Their smoke contains over 4000 chemicals.

    * Their smoke leaves you smelling like an ashtray.

    * Cigarettes are very expensive.

    * Cigarettes produce ash.

    * Cigarettes produce trash

    * Cigarettes cause cancer.

    * This list could go on for pages.

 

Personal Vaporizers / eCig:

 

    * Limited ingredients

    * Produces vapor, not smoke.

    * Vapor doesn’t cling to you, you won’t smell like an ashtray.

    * No lighter required.

    * No ashtray required.

    * With a quality equipment and a quality Smoke Juice, Vaping is MUCH cheaper than smoking.

    * You can choose how much nicotine you want, from zero 0mg up to thirty six 36mg.

    * No smelly clothes.

    * No yellow teeth.

    * Sense of smell returns.

    * Sense of taste returns.

    * Again this list could also go on for pages.

 

PV’s / eCig's are a adult novelty that may be used as a nicotine delivery device.  The reason that PV’s are so successful is because they provide the oral fixation, the hand to mouth motion of smoking, the nicotine if you choose and the sensation you feel in your mouth, throat and lungs.

 

Note: You will not find an eLiquid (the Smoke Juice that the eCig uses) that tastes exactly like a specific brand of smoking cigarette.  This is not possible, as the taste you get from a tobacco cigarette is created by burning 4000 chemicals, different filler materials and less than 20% real tobacco, a eCig does not burn anything it vaporizes Smoke Juice made of a base liquid and flavoring that is contained in a cartridge. The standard tobacco flavors that you will find available will taste more like what a fresh tobacco cigarette smells like before it is lit.  That is the actual taste of tobacco.


Joel Niztkin, Chair of the Tobacco Control Task Force for the American Association of Public Health Physicians concluded that "...if we get all tobacco smokers to switch from regular cigarettes to electronic cigarettes, we would eventually reduce the US death toll from more than 400,000 a year to less than 4,000, maybe as low as 400." (1)

Four very well known doctors, from the popular TV show “The Doctors”, have also studied the electronic cigarette and was featured as one of their top 10 key health trends.

“If you're one of the millions of people out there, you're addicted to smoking, there may finally be some hope for you..the electronic cigarette.
It gives you nicotine but it doesnt give you any of the other 4000 chemicals that can cause cancener among other problems."” - Dr. Travis Stork from “The Doctors” (2)

 

IVAQS Project Abstract  04-October-2012

Comparison of the Effects of E-cigarette Vapor and Cigarette Smoke on Indoor Air Quality 
(short title – Assessment of E-cigarette Vapor and Cigarette Smoke)

1McAuley, TR*, 2Hopke, PK, 2Zhao, J, 3Babaian, S
1Consulting for Health, Air, Nature, & a Greener Environment, LLC (CHANGE), Corporate Headquarters, Queensbury, NY 12804-9358
2Center for Air Resources Science & Engineering (CARES), Clarkson University, Potsdam, NY 13699-5708
3National Vapers Club, Long Island, NY


ABSTRACT
Context: Electronic cigarettes (e-cigarettes) have earned considerable attention recently as an alternative to smoking tobacco, but uncertainties about their impact on health and indoor air quality have resulted in proposals for bans on indoor e-cigarette use.

Objective: To assess potential health impacts relating to the use of e-cigarettes, a series of studies were conducted using e-cigarettes and standard tobacco cigarettes.

Methods and Materials: Four different high nicotine e-liquids were vaporized in two sets of experiments by generic 2-piece e-cigarettes to collect emissions and assess indoor air concentrations of common tobacco smoke byproducts. Tobacco cigarette smoke tests were conducted for comparison.

Results: Comparisons of pollutant concentrations were made between e-cigarette vapor and tobacco smoke samples. Pollutants included VOCs, carbonyls, PAHs, nicotine, TSNAs, and glycols. From these results, risk analyses were conducted based on dilution into a 40 m3 room and standard toxicological data.  Non-cancer risk analysis revealed “No Significant Risk” of harm to human health for vapor samples from e-liquids (A-D). In contrast, for tobacco smoke most findings markedly exceeded risk limits indicating a condition of “Significant Risk” of harm to human health. With regard to cancer risk analysis, no vapor sample from e-liquids A-D exceeded the risk limit for either children or adults. The tobacco smoke sample approached the risk limits for adult exposure.

Conclusions: For all byproducts measured, electronic cigarettes produce very small exposures relative to tobacco cigarettes.  The study indicates no apparent risk to human health from e-cigarette emissions based on the compounds analyzed.

 

 

Polycarbonate Plastic Tanks Warning (sometimes sold as a clearomizer)

 

 

WARNING ABOUT POLYCARBONATE TANKS

 

Use polycarbonate plastic devices at your own risk

 

Becoming popular are the inexpensive polycarbonate plastic (PC) cartomizers.  There are some e-liquid flavors that can cause polycarbonate tanks to cloud or crack.

 

TheVaporPro is not responsible for any damage to your clearomizers, tanks, cartomizers or devices made from polycarbonate plastic. Care must be taken to keep such devices in a case when not in use and not to overtighten, drop, bend or apply pressure to the polycarbonate plastic tank.

 

E-Liquids made for polypropylene plastics have been reported to sometimes affect polycarbonate devices: cinnamon red hot, acidic flavors that contain orange or, lemon, etc., strong mint flavors, or some sour e-liquids. It has been very rare for this to occur with Smoke Juices but can occur as the industry uses different plastic formulas of polycarbonate in there manufacturing.  If in doubt always use polypropylene tanks made by Joyetech

 

NOTE: If the tank becomes cloudy or cracks not caused by physical damage, discontinue use, the tank is made from polycarbonate.  Only use those flavors in a tank made from polypropylene plastic. 

 

Genuine Joye tank cartridges are made from Polypropylene plastic (PP) and will not be effected by any flavor of water soluble Wicked Vapor® or Sinful Vapor® Smoke Juices.

 

 


 

How to select your Atomizer and Cartridge


To select your atomizer or cartridge is easy as pie.  If your kit ends with a “T” or "C" like eGo-T, eGo-C or 510-T your electronic cigarette uses a Tank Atomizer and Tank Cartridge.  Our Joyetech batteries can use either a Joye Standard Atomizer with Poly filled Cartridges or the new Joye Tank Style Atomizers and Cartridges.  Matching Atomizers and Cartridges is made simple.  Atomizers and Cartridges have matching product names and live highlighted links in the product description when clicked on will take you to the matching Atomizer or Cartridge product page.

 

What is the difference between a Tank Atomizer and the matching Cartridge and a regular Atomizer and matching Cartridge?


There are 2 different types of systems.  The Tank models and parts have the name "TANK" or the letter "T" in their name and description.  The standard Atomizers and matching Cartridges use a poly fill inside the Cartridge to hold the juice that is turned into vapor.

 

Whether you choose a Tank System or a Standard Poly Fill System is really just a personal choice both will create vapor. The difference is only how each one holds the liquid in the cartridge for the atomizer to use.

 

All Genuine Joye batteries can use any Genuine Joye Atomizer with their matching Cartridge for their model type. Please see the cross reference and picture guide below.


Examples:  


A Joye 510 can use the Joye 510-T Atomizer along with a Joye 510-T Cartridge.

A Joye eGo-T you can use any Joye eGo, 510 or 510-T atomizer with its matching cartridge.


What is the difference between a eGo-T  eGo-C 1.1ml (Type A) Tank Atomizer with its matching eGo-T / eGo-C 1.1ml (Type A) Tank Cartridge and a eGo-T / eGo-C MEGA 2ml (Type B) Tank Atomizer and it matching eGo-C / eGo-T MEGA 2ml (Type B) Tank Cartridge

The difference between the  eGo-C 1.1ml (Type A) and the eGo-C MEGA 2ml (Type B) is the size and the atomizer head that each uses.    The (Type B) being 2ml in size is larger, and holds .9ml more liquid than a (Type A) which has a capacity of 1.1ml.

 

Below is a cross reference for all stocked Joye Electronic Cigarette Atomizers and Cartridges:

 

eCab Atomizer Cone Assembly only works with eCab Tank Cartridges

 

eGo-C / eGo-T 1.1ml (Type A) Rebuildable Tank Atomizer only works with eGo-T / eGo-C 1.1ml (Type A) Tank Cartridges  

 


eGo-T / eGo-C 2ml (Type B) Rebuildable Tank Atomizer only works with eGo-T / eGo-C MEGA 2ml (Type B) Tank Cartridge

 


510-T Tank Atomizer only works with 510-T Tank Cartridge

 

eGo mega 2.5ML Atomizer only works with eGo mega 2.5ML Cartridge


510 Atomizer only works with either the Standard 510 Round Tip Cartridge or 510 Flat Tip Cartridge


BCC mega Clear Cartomizer 3.5ml  works with Genuine Joye eGo and eVic Batteries


Note: It is important to select the correct consumable parts before ordering as cartridges and atomizers cannot be returned due to health and safety rules.

 

 

 

New eGo-C / eGo-T batteries are shipped in the off position and must be charged overnight and turned on before any use.

 

Gently screw the battery onto the charger and allow the battery to charge overnight. The battery is shipped in the "off" position.  In the "off" position the eGo-C / eGo-T will not function even when pressing the LED button.  To turn the battery "on", press the LED button on the side of the battery 5 times within 2 seconds.  To turn the battery "off" again, press the LED button 5 times within 2 seconds.

 

What is in our Smoke Juice / E-Liquid and this Vapor you inhale?

 

The five main ingredients that make up this liquid are: Distilled Water: Can’t survive without it – it’s that substance you see covering 70+ percent of the earth. PG (Propylene Glycol): Considered generally food safe by the FDA (Food and Drug Administration) – it’s mainly used in flavoring extracts, but can also be found in baked goods to keep them moist and tender, medicines, cosmetics, hand soap, etc… VG (Vegetable Glycerin) Used in baked goods, liqueurs, sweetener, a filler in commercially prepared low fat foods , PGA (Pure Grain Alcohol), and Flavoring. 

 

If you have a persistent sore throat this could be a sign of PG allergy, too high of mg level or allergy to menthol or mint like flavors – discontinue use. If you have a reaction to PG  based Smoke Juice you may want to try a VG based Smoke Juice.  If headache occurs stop use it could be the mg level choosen is too high or is used too often. Our Custom Blend Smoke Juice base is USP/ Kosher 60% PG/ 40% VG so you get the best off both worlds.  Our 100% VG USP Smoke Juice base is 100% VG. Please keep all Smoke Juices out of the reach of children and pets.

 

Note: You will not find an eLiquid (the Smoke Juice that the eCig uses) that tastes exactly like a specific brand of smoking cigarette.  This is not possible, as the taste you get from a tobacco cigarette is created by burning 4000 chemicals, different filler materials and less than 20% real tobacco, a eCig does not burn anything it vaporizes Smoke Juice made of a base liquid and flavoring that is contained in a cartridge. The standard tobacco flavors that you will find available will taste more like what a fresh tobacco cigarette smells like before it is lit.  That is the actual taste of tobacco.

 

Information and statements made are for educational purposes and are not intended to replace the advice of your healthcare professional.  Additionally, be advised that nicotine is addictive. TheVaporPro® products have not been evaluated by the US FDA. They are not intended to be drug products that diagnose, treat, cure or mitigate any disease or condition. Do not use these products if you are under the age of 18 years of age, or 21 in those jurisdictions in which 21 is the age of majority; if you are a non-smoker, if you have a heart condition, blood pressure problems, if you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants or if you are pregnant or nursing.  Customers shall consult with their physician prior to using a personal vaporizer.  Electronic Cigarettes are sold as an adult novelty product and no claims are made as to a smoking cessation aid.

 

How does the “E-Cig, Personal Vaporizer” work?

 

When the user presses the button the LED will turn on and activates the atomizer.  The atomizer then vaporizes the Smoke Juice as user takes a “puff”.  

 

Do I need to purchase pre-flavored pre-filled replacement cartridges or may I fill my own JOYE Foam Filled cartridges?

 

Our cartridges are refillable many times over. You may purchase a bottle of Smoke Juice or E-Liquid here to save money and reuse your cartridges over and over again. Blank unfilled cartridges are also available online when you want to replace them. It is easiest to use a VaporPro fill syringe or an EZ Fill to fill your new unfilled cartridges for the first time.

 

Some people prefer to drip.  "Dripping".  Driping is when you do not fill a cartridge you just drip a couple of drops of Smoke Juice directly on the atomizer and then take a couple of puffs the repeat.  You can make your own drip tip for FREE.  Take a cartridge and remove the poly fill with tweezers or a tooth pick.  Push out the spacers that are inside the cartridge until you can see through the cartridge.  Now you have a drip tip.  Insert it into the cartridge and then apply a couple of drops down the center and vape. WE NOW OFFER A PRODUCT THAT GIVES YOU THE ADVANTAGE OF DRIPPING WITH THE EASE OF USING A CARTRIDGE CHECK OUT OUR SUPER BLUE FOAM CARTRIDGE UPGRADE.

 

How To Fill Any Joye Tank Cartridge eGo-C eGo-T, eCab, eRoll or 510-T


Tank cartridges are simple to fill just unsnap the cap off the bottom of the Tank Cartridge and fill and snap the cap back on see the picture below for an example of Tank Cartridge Caps

 

Tank Cartridge Filling

 

Step 1:

Simply hold your Smoke Juice bottle away from your face upside down over the dead center of the atomizer and apply slight pressure to bottle to allow 1 drop at a time to come out of the bottle. "The Dropper Tip is designed to slowly release it contents"  Note:  If you want your e-liquid to flow faster out of the dropper bottles, do not squeeze the bottle harder we suggest inserting a narrow piece of metal like the fill syringe into the center of the dropper tip to remove the small piece of plastic that is used to slow down the flow of liquid in your dropper tip.  When using the EZ FILL please insert the fill tube in the Tank Cartridge and follow the same directions above.

Joye Atomizer Priming

-It is recommend to prime an atomizer before any use to prevent premature atomizer damage by applying a drop of liquid directly on the atomizer’s heating element if using a standrad atomizer or with a tank system taking a few puffs without pressing the battery button pulling liquid into the atomizer

-Smoke Juice not only creates vapor it keeps the heating element inside the atomizer cool extending atomizer life.

-It is recommend to prime your atomizer before use.

 

Joye 510 Atomizer Priming

 

 

Step 2:

 

How to fill JOYE 510 or eGo 2.5ml Poly Fill Cartridges (NOT FOR TANK CARTRIDGES)

After the atomizer is primed you need to fill your cartridge. To fill or top off the cartridge, take your bottle of Smoke Juice held upside down again over the dead center of your cartridge and drip a couple of drops on to the poly fill inside the cartridge. Let the liquid within the cartridge settle for 30 seconds then simply repeat until the cartridge is full.  It is important to make sure the cartridge is completely filled from top to bottom.  New cartridges that have never been filled before can be filled for the first time more easily by using a fill syringe you may purchase here. Simply insert the syringe down the center of the cartridge all the way to the bottom of the cartridge and then inject.  The top of the cartridge will look wet like a slushy when full.  The cartridge when full should not be dripping or pooling.  Once the atomizer has had its daily priming and your cartridge is full, simply attach the cartridge to your atomizer. Once full you may top off your cartridge with a couple of drops of liquid when needed from one of our handy 6ml dropper bottles.  If you have not purchased a syringe you may pull out the fill material with tweezers and add some liquid to the bottom of the cartridge and then stuff the fill back in and then top off with your dropper bottle.

 

Note:  If you want your e-liquid to flow faster out of the dropper bottles, do not squeeze the bottle harder we suggest inserting a narrow piece of metal like the fill syringe into the center of the dropper tip to remove the small piece of plastic that is used to slow down the flow of liquid in your dropper tip.

 

Many people seem to think cartridges should be changed very frequently. This is not necessarily required.  A cartridge only needs to be changed once every 2-3 weeks. The only reason one should need to change a cartridge sooner than this is if you don’t want to mix one e-liquid flavor with another flavor of e-liquid or if you are a cartridge-biter and just want your e-cig to look as nice as possible.

JOYE 510 Cartridge Filling

 

 

Click on this link below to watch a video showing how simple it is to fill your cartridges

 

Joye Cartridge Filling Video

 

To keep your Smoke Juice / E-Liquid at its freshest always store your liquid in a cool and dark place 65 to 70 degrees.   All Smoke Juices are made to order.  See a customer's video review here for how he stores and steeps his Juice.  TheVaporPro Smoke Juice Review, Storage and Steeping

 

Will your Smoke Juice E-Liquid work with my electronic cigarette?

 

Our Smoke Juice will work with every major manufacturers stock cartidges and e-cig model made. Refilling with our Smoke Juice will save you a ton of money as well as increase your selection of flavors, nicotine levels and blends.  Flavoring will embed into the atomizer with use. For the best taste we recommend using a new atomizer or atomizer head for each flavor.  This will ensure a true flavor.  If switching to a different flavor in your atomizer give the new flavor time to change over.  You may taste a mixture of the older flavor for several cartridges when switching flavors.  This will happen especially with spice flavors like clove, cinnamon and mint or menthol flavors as they tend to stay in an atomizer for a long time.  A separate atomizer is necessary to taste other flavors if you are using any spice, mint or menthol flavors. There are many devices now that flooded the market that were made with inferior plastic. If using one of the mass marketed clearomizers or polycarbonate tanks or a product not sold on this website you should check with the products manufacturer to insure compatiblity. To keep your Smoke Juice / E-Liquid at its freshest always store your liquid in a cool and dark place 65 to 70 degrees.   All Smoke Juices are made to order. See a customer's video review here for how he stores and steeps his Juice.  TheVaporPro Smoke Juice Review, Storage and Steeping


Note: You will not find an eLiquid (the Smoke Juice that the eCig uses) that tastes exactly like a specific brand of smoking cigarette.  This is not possible, as the taste you get from a tobacco cigarette is created by burning 4000 chemicals, different filler materials and less than 20% real tobacco, a eCig does not burn anything it vaporizes Smoke Juice made of a base liquid and flavoring that is contained in a cartridge. The standard tobacco flavors that you will find available will taste more like what a fresh tobacco cigarette smells like before it is lit.  That is the actual taste of tobacco.

 

 

What is the difference between 36mg X-High, 24mg High, 18mg Medium, 11mg Light, 8mg Ultra Light and 0mg mean in the strength options?

 

The 36mg X-High, 24mg High, 18mg Medium, 11mg Light, 8mg  Ultra Light and 0mg strength options available in each flavor refer to the amount of nicotine the Smoke Juice contains. The milligram shows the concentration per milliliter. Example: A 30ml bottle of 24mg liquid means that the bottle contains 24mg of nicotine for every milliliter of liquid in the bottle. A 30ml bottle of 24mg Smoke Juice would contain a total of 720mg of nicotine.Note:  Higher nicotine levels like 36mg are very strong and provide a more agressive "harsh" throat hit.  Note: Flavors will differ dependent on the Smoke Juice base and nicotine level selected. Example: A 36mg base which will have a more pronounced nicotine taste than the same flavor in a lower mg nicotine base.  When using a higher nicotine level like 36mg you do not have to puff as often to get the same feeling as with lower nic levels which ultimately extends the battery life between recharges.

 

What is PG and VG mean?

 

PG or VG are used as the base liquid ingredients in the all Smoke Juices and E-Liquids. PG stands for Propylene Glycol where VG stands for Vegetable Glycerin. PG provides some throat hit and lacks any sweetness. VG has a subtle sweetness and is more viscus which provides a denser vapor than PG.  Our  USP Wicked Vapor Custom Blend Smoke Juice 60%PG/40%VG formulation combines both PG and VG to provide the best of both worlds. 100% VG USP base formulation is for those who are allergic to PG and require an alternative to custom blend base.  100% VG bases due to a higher sweetness and viscosity will create a more subtle flavor profile,a slight reduction in throat hit and shorter atomizer life .  Note: Flavors and color will be different dependent on the Smoke Juice base, nicotine level selected, storage temperature and age (Steep Time) The longer the flavors steeps the darker the juice will get over time.  A flavor in the 100% VG Smoke Juice base will taste different than the same flavor in a 60/40 Custom Blend base. The same goes for the nicotine selected. Higher nicotine levels or lower nicotine levels will change the flavor profile of the liquid.  Example: Smoke Juices that are ordered in a higher nicotine levels will be darker in color than Juices of the same flavor that are ordered in a lower nicotine level base.  Smoke Juices that are ordered in the 100% VG base will be darker in color than Juices ordered in a Custom Blend base.  Steep Time (All Juices are custom made to each order and will darken over time as the flavor steeps and develops in the base this is normal)

 

How many cigarettes is the bottle of Smoke Juice equal to?

 

 There are approximately 20 drops of Smoke Juice per milliliter. Example using 24mg Smoke Juice, there would be 1.2mg of nicotine per drop (24mg ÷ 20 drops).

 A Regular cigarette contains approximately 1.2mg of nicotine in each cigarette, or 24mg of nicotine per pack (1.2mg x 20 cigarettes).

 A Light cigarette contains approximately .7mg of nicotine in each cigarette, or 14mg of nicotine per pack (.7mg x 20 cigarettes).

 A Ultra Light cigarette contains approximately .5mg of nicotine in each cigarette, or 10mg of nicotine per pack (.5mg x 20 cigarettes).

Note:

No scientific studies have actually been performed with regular users of e-cigarettes to determine how much of the liquid nicotine, if any, is burnt up or evaporates before it hits the lungs. Therefore, the numbers represented above indicate the maximum amount of nicotine intake assuming that 100% of it makes it into the lungs of the user of an electric cig.  It should also be noted that, although nicotine is addictive, no studies have shown nicotine to be a carcinogen. It is simply “the fix” that cigarette smokers crave. It is recommended that those who have a demonstrated sensitivity to nicotine, are pregnant or breastfeeding or who have unstable heart conditions, should discuss the use of any nicotine delivery device with a doctor before using.

 

Can I use my “E Cigarette, E-Cig, Personal Vaporizer” anywhere?

 

Your E-Cig emits only water vapor. Currently, there is no federal regulation concerning the use of your personal vaporizer as they do not currently fall under the tobacco ban.  Electronic cigarettes are currently not subject to restriction under the Nevada Clean Indoor Air Act. Of course, you should always abide by the local laws and wishes of the establishment you are vaping in. IWe have always explained the device and have taken it apart showing what it actually is. After this demonstration, the establishment has always allowed us to continue use..

 

“E Cigarette, E-Cig, Personal Vaporizer” Can anyone purchases one?

 

E-Cigs/ Personal Vaporizers are intended for adults that are of the legal smoking age. You should consult your physician before use if you suffer from high blood pressure, heart disease, pregnancy or suffer from allergic reactions to PG based products ( but not limited to these conditions ). If you have high blood pressure, Pregnant or nursing a baby, heart disease or allergic to any PG products or nicotine.  IMPORTANT PRECAUTIONS: *** KEEP ALL LIQUIDS, CARTRIDGES AND ELECTRONIC CIGARETTES, OUT OF REACH OF CHILDREN AND PETS * IF YOU EXPERIENCE SORE THROAT OR HEADACHES DISCONTINUE USE OF THESE PRODUCTS. THIS COULD BE A SIGN OF AN ALLERGIC REACTION, TOO MANY PUFFS WERE TAKEN WITH THE MG LEVEL PURCHASED* ALWAYS STORE SMOKE JUICES E-LIQUIDS AND CARTRIDGES IN A COOL DARK PLACE OUT OF DIRECT SUNLIGHT AND OUT OF THE REACH OF CHILDREN AND PETS **LEGAL NOTE** These products are NOT intended to affect the structure or function of the body or to diagnose, treat, cure, mitigate or prevent disease. Information contained herein are for educational purposes only and are not intended to replace the advice of your health care professional. If you choose to purchase any of these products you do so at your own risk. THEVAPORPRO® and its affiliated websites will under no circumstances, directly or indirectly, be held responsible or liable for any loss, damage or injury that is caused, or alleged to have been caused by use of any product purchased from this website or any of of it's affiliated websites.

 

 

 

Do's and Dont's of personal vaporizer use aka "e-cig"

 

Do

  • Do make sure to keep your cartridge full and topped off at all timesOperating an atomizer when the wick is dry "dry burning" will cause the atomizer to die prematurely.

 

  • Do use only the battery charger that is supplied with your kit that is has been specifically designed for your model battery.

 

  • Do clean your device regularly and keep the threads of your atomizer, battery and charger clean by wiping the threads with a paper towel as needed.  Dirty threads will prevent a good electrical connection.

 

  • Do carry your device in a carrying case to protect it.

 

  • Do charge your battery when the battery signals it needs a charge and charge fully each time the battery is placed on the charger.

 

  • Do store, charge and use your personal vaporizer, batteries and liquid at room temperatures 65 to 75 degrees.

 

  • Do replace parts such as batteries, atomizers and cartridges as needed with Genuine Joye parts only.  Personal vaporizers are made up of consumable parts that require replacement with use. Note: Copycat parts may not be compatible and can cause malfunction.

 

Don’ts

  • Don’t carry a personal vaporizer in a pocket or purse like a pen or pencil.  Always secure it in a carrying case or the box it came in to protect it and keep it from moving freely.

 

  • Dont use a battery charger meant for another model, brand or copycat product that is not designed for your battery or damage may result.  Battery chargers may look the same on the outside but may be very diffrent inside.

 

  • Dont mix or use parts from copycat products or other brands with your Genuine Joye. These types of products have not been CE and RoHS tested for safety to be used with a Genuine Joye product.  A authorized Joye distributor / retailer / partner will not sell non Genuine Joye parts.

 

  • Don’t operate the atomizer when the wick is dry or the cartridge is low of e-liquid.  Operating dry or low on liquid will shorten the life or damage atomizer.

 

  • Don’t press the button on the battery longer than 5 seconds at any time.  Pressing for longer than 5 seconds will over heat causing damage or shorten the atomizer life.

 

  • Don’t allow the device to move freely up and down or side to side.  Allowing free movement of the device will break the surface tension of the liquid in the cartridge.

 

  • Don’t operate with a low or empty cartridge.

 

  • Don’t half charge or top off charge the battery.  To maximize battery life only charge the battery when necessary.

 

  • Don’t use any tools on any part of the personal vaporizer. There are no parts of the device that require any tools in order to replace any part.

 

  • Don’t leave a battery or case in a car where temperatures will exceed 75 degrees or a window in direct sunlightHeat will degrade performance or damage batteries.

 

  • Don’t thin e-liquid out or store liquid above 75 degrees for a long time or store in direct light.  Short amounts of time are ok but extend time is not recommended.


Care, Use, Maintenance and Average life of consumables ( Atomizers, Batteries and Cartridges) for Joye 510, Joye eGo and Joye eCab Personal Vaporizers


PLEASE NOTE THAT OUR ATOMIZERS AND BATTERIES ARE MADE TO THE HIGHEST QUALITY AND ARE CONSUMABLE PRODUCTS THAT MAY FAIL OR DEGRADE OVER TIME ESPECIALLY IF UNDER CONSTANT USE.   Atomizers operate in a pretty rough thermodynamic environment (temperature extremes, voltage variations, and differences in liquid, which cause the atomizer to deteriorate over time)  Atomizers, cartridges, cartomizers and batteries are consumables and are considered throw away parts and do not last forever we recommend that you purchase a few spares.  The life of the consumables varies from person to person, dependent on the use and habits of the individual user.  Please note due to the normal usage and limited life expectancy of atomizers they are only warranted to not be "DOA" dead on arrival an email must be received within 24 hours of delivery "eGo-C Atomizer Heads carry a 24 hour DOA limited warranty" Use of unapproved e-liquids or other substances placed in the atomizer or dry burning are not covered under this warranty,   Activating a dry atomizer will shorten its life and will burn the atomizer out, damaging it. An atomizer can be instantly destroyed by activating the atomizer dry or activating the atomizer for an extended period of time. Keep the cartridge full and the atomizer wet at all times.   If at any time you notice a burnt taste, remove the cartridge and refill it, also add a couple of drops of E liquid directly into the atomizer to prolong the atomizers life.  The average lifespan of an Electronic Cigarette Atomizer is around 14-45 days and a Battery can be up to 90 days dependent on its care and how they are used and maintained.   Batteries, Adapters and Chargers sold at wholesale carry a limited warranty of 14 days that starts on the day they are received in your mail box.  All batteries, chargers and accessories are covered against any and all manufacturing defects ONLY for 14 days as stipulated on the Warranty page. Usage based defects are issues caused by misuse and/or mistreatment of products.  The following are examples are NOT included in the Limited Warranty. Usage based defects include, but not limited to: Batteries dropped, batteries that have separated, wires exposed, breakage from carrying in pocket or purse or bag, exposure to water, exposure to extreme heat, bent or stripped threads.  For maximum performance we recommend the purchase and replacement of atomizers or atomizer heads every 14 to 30 days and batteries every 60 days. Most users purchase extra "spare" Electronic Cigarette Atomizers and Electronic Cigarette Batteries when they place their order.  

 

Here are some tips on maintaining your personal vaporizer. Joye Electronic Cigarette's contain Li-Po batteries, electronic circuitry and microprocessors. Electronic Cigarette's should be stored and handled with care to extend their lifespan.  Damage may occur to the battery if it is not charged properly or is used with non-Genuine Joyetech parts or used after the battery flashes, dropped, placed near magnets or electronic transmitting devices such as "cell phones and/or electronic keys" or is subjected to humidity, water and temperature extremes like leaving the battery in a car exposing the battery to heat above room temperature. To get maximum life out of your batteries do not place the batteries on the charger until the battery flashes and then allow a full overnight charge before further use.  Topping off the battery by placing the battery on the charger before the battery flashes indicating it requires a charge will shorten the battery's life.  With the exception of the first 2 or 3 charge cycles of a new battery, LiPo batteries are chemical batteries and each time the battery is placed on the charger the charging function will degrade the battery's performance and capacity a little bit each time. The batteries should be used until they flash and then fully recharged.  When using a genuine Joye charger you will not over charge the battery even when the charger turns green.  The chargers are designed to trickle charge the battery to maximize charge capacity and we recommend leaving the battery on the charger overnight for a full charge.

 

Cleaning your personal vaporizer

 

Be sure to keep your battery threads, atomizer threads and charger threads clean.  This can be done using a dry tissue or a tissue moistened in a clear alcohol like vodka then wiped dry.  Cleaning your threads will provide a good connection ensuring a proper charge and good vapor production.   If your connections are not clean the battery might not charge correctly or vapor production may be low.  We also recommend removing excess liquid that may build up at the bottom of the atomizer from use. If liquid seeps from between the atomizer and battery this is a good indication that the atomizer is flooded. To remove excess liquid from the atomizer you may do the following.   Remove the battery and cartridge from the atomizer then blow through the atomizer from the cartridge side while holding a tissue against the threaded end of the atomizer.  By blowing through the atomizer you will remove excess liquid, dust and lint that may have built up in the bottom of the atomizer and extend the atomizer's life.

 

If Liquid is seeping from in-between the Atomizer and the battery

This can be resolved with normal cleaning and maintenance and can occur from a couple of ways.

A.    With normal use vapor that is in between the Atomizer and Cartridge and at the tip of a Cartridge will re condense into a liquid and collect / build up at the bottom of the Atomizer and at the tip of the Cartridge

B.    If using a Tank Atomizer the Tank Cartridge cap is worn and is no longer sealing to the Tank Atomizer and needs to be replaced.  You can replace the Tank Cartridge or you may get also get the replacement Soft Caps for the eGo models. Here is a link to the Replacement Cartridge Soft Caps

C.    The Tank Cartridge was used until only 10% of the Tank is filled or the vaporizer is subjected to repeated vigorous movements which will cause the surface tension in the tank cartridge to change and force liquid out.

D.    If using a tank System the liquid that was used was too thin and not designed for use in a Tank System.  There are a couple of liquid companies that dilute their liquid and make it very thin.  

E.    A drag is taken when the battery button is not pressed on a manual battery or an automatic battery is in need of a charge.   If a drag is taken with no power to the atomizer, liquid will be pulled in to the atomizer and not vaporized.  This liquid will build up at the bottom of the atomizer and will need to be cleaned out.


To clean and remove excess liquid from a Atomizer

1.    Remove the Atomizer from the Battery and remove the Cartridge from the Atomizer.

2.    Blow through the Atomizer from the Cartridge side while holding a tissue on the bottom threaded end of the Atomizer.  Do this until the Atomizer has no more old liquid in it.  Performing this operation regularly will extend the life of the Atomizer by removing the old heated liquid, dust and lint which will accumulate with use.

3.    Wipe the inner threads of the Battery and the outer threads of the Atomizer with a dry tissue and re assemble. Wiping the threads assures a good electrical connection for the Atomizer and for the Battery when charging.

To clean and remove re condensed liquid in the tip of a Cartridge

1.    Take a paper clip and stick it in the hole of the Overflow Prevention Cap at the very tip of the Cartridge.

2.    Pop the cap off

3.    Clean out baffle area with a Q-tip

4.    Snap the Overflow Prevention Cap back on the Cartridge

5.    Wipe the inner threads of the Battery and the outer threads of the Atomizer with a dry tissue and re assemble. Wiping the threads assures a good electrical connection for the Atomizer and for the Battery when charging.
 
Testing a Tank Cartridge and Tank Atomizer for a good seal

1.    First remove battery from the atomizer assembly

2.    Clean your Atomizer Assembly following the procedure above.

3.    Insert a new Tank cartridge into a clean Tank Atomizer assembly. (Push the tank cartridge until you hear a click then spin the tank cartridge 1 full turn around to insure the hole is clear of any plastic.)

4.    Fill the new Tank Cartridge with juice until it is full

5.    Insert the full Tank cartridge and stand the Atomizer assembly up as shown in picture on a flat surface using a paper towel or piece of paper.

6.    Allow the Atomizer Assembly to stand for 5 minutes if no liquid comes out the bottom of the atomizer your Tank Cartridge and Tank Cartridge Cap have a good seal.

 

 

Atomizer Maintenance and Prep "See special instructions for the eGo-T under the heading eGo-T Quickstart below"

Be sure not to run your vaporizer with a dry cartridge or dry wick in the atomizer.  If you experance a burnt taste this is a clear indicator that the atomizer wick was operated when it was dry also known as "Dry Burning" The liquid in the cartridge not only produces vapor it also keeps the atomizer coil cool so it does not burn the wick or burn out the coil itself. If the atomizer is ran dry it will not only produce a burnt taste it will kill the atomizer by allowing the atomizer coil to over heat and then break like a filiment in a light bulb.

Blow out the factory primer fluid on new attomizers by blowing through the atomizer from the cartridge end.  Add a couple of drops of your favorite Smoke Juice and repeat a couple of times on the new atty, "puff & blow" until the atty takes on the flavor of the liquid

First make sure the threads of the battery and atomizer are wiped down with a tissue even if they look clean.  If there is any Smoke Juice on the threads, you will not have a good electrical connection and the atomizer will not function properly.  Make sure you have a fully charged battery.

Don't drag too long an overheat the atomizer never run the atomizer over 5 seconds at any one time. To extend the life of your atomizer give it time to cool down between uses.  It should never feel more than luke warm to the touch.  If you atomizer is hot to the touch the atomizer is being over worked and it life will be reduced.

Don't use the e-cig too fast between draws. Allow time between draws to allow the atty to wick up more juice and stay cool to the touch.

Occasionally remove the filler and rinse it out, dry & refill

Occasionally clean your atomizer.

Don't flood the atty or it may overwork trying to vaporize the excess liquid.

If you hear a gurgle that tells you that the atty is too wet to properly function

If, when you used the atomizer, you hear a crackle or a sizzle sound the atomizer was running too dry.

Try different liquid bases & nicotine levels. Not all liquids are the same. If you aren't satisfied with the vapor/throat hit, you may not be allowing enough time for the the atty to wick & cool.

To extend the life of your atomizer keep the atomizer wet by topping off your cartridges with Smoke Juice when you notice that the vapor is reducing.  Failure to do so will shorten or kill the atomizer's life and burn the cartridge poly filler and the atomizer wick giving an off taste.  If the atomizer is dry burned or is giving a burnt taste this is a sure indicator that the atomzer was ran with a dry wick or dry cartridge.  You may try to revive the atomizer by soaking it in a clear high proof alcohol overnight and then follow the steps below.

 

Step 1.

Clean the battery and atomizer by using an alcohol like (vodka) to clean the contact points of the battery and atomizer with a clean tissue. By doing this as regular maintenance, your Joye 510 / Joye eGo will perform at optimal levels.

Step 2.

At night when your atomizer is not in use turn it upside down battery connection sticking up on a paper towel to allow the old liquid to drain out over night.

 

Step 3.

If you feel that your JOYE 510/ JOYE eGo is not producing enough vapor, or it becomes difficult to take a a drag, it is necessary to clean or replace the atomizer.  The first step is to clean the atomizer of any Smoke Juice.  To clean it, blow through the atomizer from the non threaded side into a tissue.  If the performance does not improve, please continue onto the next step..

Step 4.

Remove the poly filler material in the used cartridge, rinse the poly filler material with warm water until the filler material is clean, pat dry the poly filler material with a paper towel.  Now put the poly filler material back into the cartridge.  Put 3 drops of hot water on the cartridge poly filler material.  Take several  puffs without inhaling.  If the cartridge poly filler turns brown, repeat until it comes out clean.

Step 5.

After performing the steps above, and there is still very little vapor, or the drag is still difficult, you might try to burn off the buildup on the atomizer.  NOTE: Performing this step might DESTROY YOUR ATOMIZER, THIS STEP SHOULD ONLY BE PERFORMED IF THE ABOVE STEPS PROVIDED NO RESULTS.  With a fully charged battery attach the poorly performing atomizer and press the manual switch button on the battery for 10 seconds.  During this operation you should hear some sizzling in the atomizer.  If all went well, your atomizer is now performing better.

 

TheVaporPro®  Genuine Joyetech eGo, 510 eRoll, eCab and eVic batteries are manufactured and tested to work with GENUINE JOYETECH Approved Atomizers only. Use of these batteries with COPY CAT / CLONE atomizers may not only yield poor results, it may damage the battery and / or atomizer. The output, load and constant short circuit protection features of the batteries and atomizers have been engineered to achieve a perfect balance and ensure the safety of these products. TheVaporPro® will not be responsible for damaged parts or poor results if these Genuine Joye products are used with any COPY CAT / NON-JOYETECH product.
 
TheVaporPro Joye eGo, Joye 510, Joye eRoll, Joye eCab and Joye eVic batteries must be charged with the correct matching GENUINE Joyetech charger sold by TheVaporPro®. These include the USB charger, USB to AC Wall Adapter, USB Car Adpater. GENUINE JOYETECH chargers sold by TheVaporPro® are subject to stringent testing and utilize a variety of polymer lithium battery charging protection circuitry. These include short-circuit protection, over charge production, over current production and battery abnormality protection. These protections ensure the safety and stability of the chargers and batteries. Use of COPY CAT / CLONED,  NON JOYE or NON MATCHING Chargers with the Joye eGo, Joye 510, Joye eRoll, Joye eCab and Joye eVic batteries as well as use of a Genuine Joye charger with any COPYCAT / CLONED or NON GENUINE JOYE battery may produce undesired and potentially hazardous results like battery bursting and or fire. Use of COPYCAT / CLONE or MIS MATCHED products not tested and sold by the TheVaporPro® with Genuine Joye Products will void any warranty. TheVaporPro® will not be responsible for any damage resulting from the mixing of parts made by other brands, models, incorrect parts, misuse or using the product in a way it was not designed or intended.  

 

 

Performing a major atomizer cleaning

    * If your atomizer is completely dead and there is no vapor at all you may try this cleaning method to revive it before purchasing a new atomizer.

    * Remove the cartridge from the atomizer and disconnect the battery.

    * Soak your atomizer in purified alcohol (vodka or even better ever clear).  Swirl the atomizer for 5 minutes, and then drain the atomizer. Repeat this step 3 or 4 times.

    * Rinse the atomizer with hot water then use a hair dryer to remove most of the mosture then let the atomizer dry for 24 hours with the threads facing  up on a paper towel to drain.

    * Clean contact points of battery and atomizer with a tissue as described above.

    * After 24 hours, after you are sure the atomizer is completely dry.  Add a couple of drops of Smoke Juice to the atomizer and let it soak in.  Then connect the atomizer to a fully charged battery, and a clean cartridge filled with Smoke Juice and give it a try.

 

JOYE 510 Quick start Guide:

 

PLEASE PERFORM THESE STEPS BEFORE USING YOUR JOYE 510 FOR THE FIRST TIME

 

First Initial Charging:

Each battery must be charged overnight prior to using even if the LED light is GREEN. After the first overnight charge, use each of your JOYE 510 electronic cigarettes for 20 minutes, and then charge each battery for an additional hour. This only needs to be done once. This ensures the best performance of your electronic cigarette batteries and maximizes their life.

Breaking in your Atomizer:

The atomizer has a factory applied unflavored Smoke Juice on it. Some users find that it has an unpleasant taste at first. However, please note that this is only temporary. Top your cartridge off with your own Smoke Juice as soon as possible to mask the taste.

Your JOYE 510 / JOYE eGo / JOYE eGo-T Manual Switch Battery:

The manual battery switch is not to be depressed for longer than 5 seconds; engaging the switch for longer than 5 seconds may reduce the atomizer life.

TheVaporPro® is here to support you and answer questions before and after your product purchase. Please email  us using the contact form. We are committed to providing the best customer service in the industry.

 

JOYE 510 Electronic Cigarette Instruction Manual:

 

Click on this link below showing you the parts in your kit and how to assemble your Joye 510

 

Joye 510 Instructional Video



 

Joye 510-T Quickstart Guide

 

Only use original 510-T parts and chargers.  Use of non-original 510-T parts will cause damage and void warranty.

 

How to Assemble Your 510-T:

 

 

To assemble your 510-T, you need a Battery, an Atomizer and a Tank Cartridge.  First, screw the atomizer on to the top of the battery.  Gently push a full Tank Cartridge down into the atomizer – Be sure the cartridge is pushed all the way down until it clicks into place.  There should not be a gap between the cartridge and the atomizer.  Pushing the cartridge down into the atomizer will punch a hole into the bottom of the cartridge allowing the Smoke Juice to flow into the atomizer.  Failure to seat the cartridge all the way down into the atomizer will starve the atomizer of Smoke Juice and will burn the atomizer.  To fill your tank cartridges, you may drip directly from your Smoke Juice bottle or use an EZ Fill for a fill syringe.

 

1.    General Use

 

 

Working state of the battery:

When inhaling, the LED light at the end of the e-cigarette will gradually turn on, activating the atomizer; when you stop inhaling, the LED light will turn off and turn off the atomizer.

 

 

Battery Automatic Cut-Off:

If the atomizer is activated for more than 5 seconds, the LED light on the end of the battery will flash 2 times and cut off power to the atomizer to avoid overheating the atomizer and to extend to the life of both the battery and atomizer.

 

 

Indication of Low Power:

When the LED light on the end of the battery flashes 10 times, it means the battery is low and the battery needs charging.

 

 

2.    How to Charge Your 510-T Battery

The 510-T comes with a special USB charger.  The input voltage is 5V.  (Attention:  the output current of the charger should be less than 1A and the output voltage should be 4.5 – 6.0V.)

 

 

To Charge the Battery:

Gently screw the battery into the USB charger.  Plug the USB charger into a USB adaptor or a computer USB port.  The battery LED light will turn on when the battery is charging and dim or turnoff when the battery is fully charged.  Unscrew the battery and use.

 

 

Attention:

1.    The battery should be charged only with the USB charger made specifically for the 510-T.  Do not use another charger to charge the battery or use this charger to charge another model e-cigarette battery.

2.    Always charge the battery fully before using the 510-T.  Do not store the battery in a hot or humid environment; do not drop the battery; keep the battery away from cell phones, electronic keys,  magnets and sharp objects to extend your battery life.

3.    If the battery produces a smell, feels hot without working, shows any deformation or exhibits any other abnormalities, please cut off the power, remove the battery from the charger and stop using the battery.

4.    The 510-T atomizer only works together with our Joyetech 510-T cartridge.

5.    During the use of this unit, if you need pull the cartridge out, please put the pre-filled cartridge  standing the fill hole of the cartridge facing up to avoid Smoke Juice from leaking out of the cartridge, so as to avoid outflow of the remaining liquid in the cartridge.

6.    Keep this e-cigarette and the Smoke Juice away from children and pets.

 

 

Maintaining Product

To keep your 510-T functioning well, you should maintain and clean your 510-T regularly.  Be careful not to let dust get into the atomizer or the battery.  As part of normal maintenance when filling / changeing cartridges or batteries always wipe the threads of the atomizer, battery and charger with a clean tissue or a cotton swab regularly.  If it is really dirty you may moisten the tissue with alcohol to clean and then allow the parts to dry before using. It is important to wipe the inner threads of the 510-T battery and the Universal 510 / 510-T USB charger with a dry tissue even if they look clean.  If there is any juice on the threads the battery and charger will not make a good electrical connection.

 

Please be sure to fully charge your batteries before any use.  We recomend for the 510-T batteries to be charged overnight until the light on the very end of the battery goes dim.  If the 510-T battery needs a charge the light on the very end of the 510-T battery will glow brightly. When the 510-T battery is completly charged the LED on the very end of the 510-T battery will turn dim. We know you want to use your Joye product immediately however the lithium ion batteries must be charged fully before any use.  Failure to properly charge the batteries before first use may damage the batteries and require the purchase new batteries due to improper use. 

 

See the picture above the 510-T battery has it own built in charge indicator using the LED light at the very end of the 510-T battery THIS IS THE ONLY charge indicator. The RED light on the AC to USB adapter or the RED/GREEN LED light on the Universal USB 510/510-T charger ARE NOT USED when charging a 510-T battery please see the notice included with your kit.  The 510-T battery will not be charged correctly if you use the LED lights on the Universal 510/510-T USB charger to show you charge status.

For more information, please see our on-line FAQ.



 

Joye eGo and eGo-T / eGo-C Quick Start

 

FEATURES

 

The Joye eGo is a unique design incorporating easy charging with long lasting battery life in a beautifully designed shell.

The eGo is powered by a 3.7 volt, 650 mAH rechargeable battery. The expected duration for one charge is individual and depends on how frequently you use it. Ranging from extreme to normal usage, the battery life should be between 5 & 10 hours. The eGo provides its own charging method via a USB Battery Charger included in the box.  Each battery must be charged overnight prior to using even if the LED light is GREEN on the charger. After the first overnight charge, use each of your JOYE eGo electronic cigarettes for 20 minutes, and then charge each battery for an additional hour. This only needs to be done once. This ensures the best performance of your electronic cigarette batteries and maximizes their life..  After the intial charge the recharge time averages around 3-5 hours for a completly drained battery.

 

eGo-T / eGo-C TANK CARTRIDGE

 

Be sure you have inserted your Tank Cartridge into the Tank Atomizer and it is fully seated all the way down before using the eGo-T / eGo-C.  There should be no gap between the edge of the Tank Cartridge and the edge of the Tank Atomizer.  Spin or rotate the tank around at least 1 time to ensure proper wicking.  The final orientation doesn’t matter once this is completed. When the Tank Cartridge is pushed down into the Tank Atomizer the Tank Atomizer will punch a hole in the bottom of the Tank Cartridge.  It is important that this hole is punched into the bottom of the Tank to release the Smoke Juice before you use your eGo-T or you will "Dry Burn" the Atomizer. Prime the atomizer without pressing the button take 3-4 puffs on the cartridge to start the wicking process and get the juice flowing to the atomizer. Clean your eGo-T Atomizer once a week following the cleaning instructions.  Dry burning will reduce the life of the atomizer and will result in a burned taste.  If the button on eGo-T / eGo-C is pressed without the Tank being punctured or the Tank is not fully seated or the eGo-T / eGo-C used with an empty Tank the wick in the atomizer will burn.  This will result in giving you a burnt or off taste when you vape.

 

To install the tank into the atomizer place the Joye eGo-T / Joye eGo-C atomizer on a table and push the Joye eGo-T / Joye eGo-C tank cartridge down onto the center spike until you here it snap into place.   The center spike will puncture a hole in the cartridge. There should be no gap between the edge of the Tank Cartridge and the edge of the Tank Atomizer.  Spin or rotate the tank around at least 1 time to ensure proper wicking.  The final orientation doesn’t matter once this is completed.  We now carry the new eGo-T / eGo-C Cartridge Soft Rubber Replacment Caps that last longer than the hard plastic caps.

 

There are 2 ways to fill a eGo-C / eGo-T tank Cartridge

After puncturing the empty tank cartridge remove the "chad" a small piece of plastic left from the puncture from the cartridge. Do not use water down Smoke Juice and not over-fill Joye eGo-C / eGo-T tank cartridges.

You can pop the cap off the bottom of the Tank and fill the cartridge a 1/4 inch from the top or you fill the tank using a syringe or an EZ Fill to fill the tank up from the hole that is punctured in the bottom.

Make sure when you refill your ego-C / eGo-T Tank Cartridge that the fill cap is snapped on tightly.  Wipe the tank down before reinserting the tank into the atomizer.

 

We recommend that you remove the eGo-C / eGo-T Tank Cartridge from your Atomizer when the eGo-C / eGo-T is not in use.  If the eGp-C / eGo-T Tank Cartridge is left in the eGo-C / eGo-T Atomizer, gravity will continue to feed Smoke Juice into the Atomizer which could flood the Atomizer.  If the Atomizer is flooded excess liquid will leak.  As part of your nightly maintenance you should remove the eGo-C / eGo-T Tank Cartridge from the Atomizer and turn the Atomizer upside down on a paper towel to drain the old liquid out.  This will increase the life of your Atomizer as well as keeping it clean.

 

 

 

WARNING:

DO NOT CHARGE ANY OTHER BATTERIES ON A GENUINE JOYE EGO USB CHARGER OR 510-T AUTOMATIC BATTERY USB CHARGER. They will not be able to handle amperage or voltage and may be damaged or explode. DO NOT try to charge a genuine Joye batteries on another model or brand charger- the battery may be damaged, or explode. Please use Chargers, Adapters and Batteries that have been designed and tested to work together ny the manufacturer.  Copycat products or products that look simular that have not been tested or approved by the manufactuer are not recommended.

 

CHARGING

To charge the a battery, gently screw the Battery onto the Chargers corresponding threads. The Battery light should flash 5 times once a solid connection is made with the Charger. DO NOT OVER TIGHTEN BATTERY INTO CHARGER as it can ruin the charging unit. The Charger LED will turn from green to red, indicating that the Battery is charging.  Once the light on the charger turns green, the charger will switch to a trickle charge to complete the charge to full capacity.   Charging must be done within normal room temperatures 65 to 75 degrees. It is not recommended to charge any battery above or below normal room temperatures.

CLEANING

When necessary, use a piece of tissue to clean the Atomizer threads to remove any residue or moisture that may have accumulated. Also use a Q-tip to remove any residue that may accumulate in the threads of the Battery and the Charger.  This will ensure a good connection to Battery and the Atomizer.

PRECAUTIONS

Only Genuine Joyetech Parts and Accessories should be used, and the proper operation procedures must be followed to prevent malfunction and damage to the product. We do not accept warranty claims if use or operation is diffrent from the ones stipulated herewith or a Copycat or simular untested part is used in place of a genuine part.

Keep the device in a case strapped down with reistricted movement when not in use and separate from other articles such as keys and change, which could collide with the device and cause cosmetic or functional damage. Warranty claims for cosmetics will not be accepted.

For your safety, do not leave the battery unattended while it is recharging.

Do not try to dismantle the battery. Opening a battery can result in complete malfunction and voids the warranty.  Keep away from “HIGH” temperature extremes and humidity.  Keep the device out of children’s and pets reach, and avoid improper operation.

 

Below are a few Joye eGo videos showing assembly and use from the Video page

 

Joye eGo Instructional Video

Joye eGo-T MEGA 2ml Type B Tank System Instructional Video

Joye eGo MEGA 2.5ml Instructional Video

 

JOYE eGo-C / eGo-T Rebuildable Atomizer Guide

 

 


eGo-C / eGo-T Rebuildable Atomizer Assembly Instructions

1) Unscrew the Atomizer Base from the Atomizer Cone

2) Insert the Atomizer Head with the spike pointed up towards the cartridge into the Atomizer Cone as shown in the picture below.

3) Screw the Atomizer Base back on the Atomizer Cone

4) Then screw the eGo-T / eGo-C Tank Atomizer onto your eGo battery

5) Insert a new full eGo-T / eGo-C Tank Cartridge and vape away


eGo C Parts

Joye eGo-C atomizer assembly has a new replaceable atomizer head. It is made of an atomizer head, atomizer cover and atomizer base. It is different from other electronic cigarettes, If changing flavors or if the atomizer head is in need of replacement, you only need to change or swap out the atomizer head. It is the highlight of this product making it both economical and practical.

eGo C Atomizer Assembly


eGo C  Battery and USB Charger

The 650mAh battery with its power saving ON / OFF feature enables power conservation and prevents damaging the atomizer head by accidentally pressing the button powering on the device when not in use. The double air circulation system provides a realistic feel that vapers enjoy.



 

My USPS tracking number does not show the status of my package!

 

Delivery Confirmation & Tracking Numbers:


Please Note these products are only available to US customers with a valid US billing address and shipping address and packages are shipped USPS Priority Mail Mail with Delivery Confirmation and Tracking numbers.  TheVaporPro® ships all packages using USPS Priority Mail. Tracking numbers are visible at USPS.com 24 hours after the order has been shipped.  If you receive an error while tracking your order USPS might be working on their web site please try tracking your order again at a later time. Orders are shipped Monday thru Saturday "Orders placed after 11 AM Eastern Standard Time on Saturday will ship on the next business day". Your shipping date is located in the lower left hand corner of your shipment notification email.   Please note: The USPS web site is not updated on Sundays and Holidays.  Shipping Insurance is one low price for any size order and is recommended on all orders for your protection in case of loss or damage during shipping.

 

Once your order has been shipped you may log into your account to check status and tracking information and you will also receive an e-mail notification with the tracking number.  Upon receiving your tracking number you can click on th link on the email or freely contact the United States Postal Service (1-800-275-8777) to obtain the date of delivery.

 

To go to the Waranty page click here

 

Warranty Return

 

TheVaporPro® stands behind its products as defined on the Limited Warranty page here and will replace or repair within the warranty period. Due to the nature and use of these products all sales are final without exception. No refunds will be made on consumable products. Please be sure to trouble shoot before sending components back for repair or replacement to avoid additional charges. Items that show signs of wear or heavy use may not be returned. Sale items may not be returned. Shipping charges are not refunded. RA's are handled on a case by case basis. This warranty does not cover consumables (with the exception of "DOA" Atomizers) such as Cartomizers, Cartridges, Liquids and Smoke Juices and therefore are not returnable / refundable or exchangeable due to health and safety rules regardless of whether or not they have been opened or used. We are quite confident that as a consumer, you would not want to purchase/receive a previously returned item that we would be unable to guarantee.  In order to keep our prices low for all customers no returns will be accepted without notification (Returns require prior authorization see below).  If a return is received without a RA# on the outside of the package or requires a signature the shipment will be refused and/or returned to you at your cost.  

 

Requesting an (RA#) Return Authorization Number

 

Email us at info@thevaporpro.com or use the Contact Us link located on the bottom right corner of your PC screen with the following information:

 

• Order number

• Date of purchase

• Write the reason for returning to expedite the process.

• Send a copy of your invoice

• Wait for the RA approval email (The email will contain the RA number)

Before MAILING THE PACKAGE WRITE THE RA# NUMBER ON THE OUTSIDE OF THE PACKAGE

• Returns must be postmarked back to us within 5 business days after the RA# number is issued

• Customers are responsible for any shipping charges.  Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item.

 

Once your information has been received an authorization will be promptly emailed.

Replacement product cannot be shipped until the part in question is received and inspected by TheVaporPro®. TheVaporPro® reserve the right to determine whether a product is warrantable.

 

Note: Please use only a padded envelope or box for all returns.  Do not send parts wrapped and placed in a regular envelope used for flat mail as they jam the United States Postal Service's sorting machines which tear the envelope open and the parts and envelope are are destroyed and are rarely delivered intact. We are not responsible for loss or theft before the merchandise is in our possession.

 

 

 

 

 

    TheVaporPro, LLC

    6574 N. State Road 7 #231

    Coconut Creek, Florida 33073

 

Cancellations:

 

Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick the order for shipment.  Orders cannot be canceled or changed once submitted All Sales are Final.  All Consumables like Liquids, Smoke Juices, Batteries, Cartridges and Atomizers are not returnable / refundable or exchangeable due to health and safety rules regardless of whether or not they have been opened or used.  We are quite confident that as a consumer, you would not want to purchase/receive a previously returned item that we would be unable to guarantee. All shipping and insurance charges are non-refundable in addition,  a 50% restocking fee will be deducted from any refund issued for refused shipments of undamaged products returned to the shipper.

Credit Card Scammers: Any credit card chargeback will be handled by our collection agency.  You will automatically be put into collection if we receive a chargeback.  Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. We strongly recommend that you contact us to avoid ruining your credit for 7 years....We take credit card scammers very seriously and we will do our best to avoid any inconvenience to our customers please email us with your concerns...

 

Legal:

 

These products are sold as an adult novelty and are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional.  By purchasing these products, you agree to use the products at your own risk. Under no circumstances will TheVaporPro® be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on, any product sold by TheVaporPro®.  Lithium-Ion batteries may pose a fire risk.  Do not leave Lithium-Ion batteries unattended while charging.

 

Hours of Operation:

 

The online store is open 24 hours a day 7 days a week. All orders are processed and shipped within 1 business day if shipped to your billing address; orders shipped to an address other than the billing address or are of a certain value may require a signature.  Orders are processed around the clock and emails are answered Monday through Friday 10am-3pm and Saturday 10am-1pm EST, excluding Sundays and Holidays.

 

Additional Terms and Conditions can be found on our Terms and Condition page here

 

 

Credit Card Home Billing Address Information

 

Our products are only available to customers in the USA with a verified US billing address.

 

  •  For our customers security the cardholders home billing address entered is verified using the Address Verification System (AVS) to verify the owner of the credit card by matching the home billing address, zip code and 3 digit card CVV2 code entered with the information the credit card company has on file for the cardholder.   PO Boxes are normally not accepted as a billing address.  The shipping address may be different than the home billing address and may be entered at checkout or added to your account for quicker checkout
  • Because AVS verifies the numeric portion of the address, apartment numbers may need to be entered on the second address line to prevent a false decline.
  • Note:  If using a Prepaid or Gift card for a purchase please visit the card issuing website beforehand to register an address and zip code for your card.  The address and zip code registered will need to be entered as the billing address and zip code at checkout.

 

Four Important Factors When Using Credit Cards at TheVaporPro®

 

The information contained herein has been designed to help you better understand our billing system and the measures we take to ensure your credit card security is at the highest level of protection when placing orders via online. In order for us to ensure that all orders we receive that are paid by credit card are not fraudulent, we urge all our visitors and customers to read this to have a better understanding of what we require and the security measures we take into action when processing all credit card orders. Also, if you are experiencing problems placing an order, this information will help you determine why your card is being declined.

 

Card Cards Accepted

 

Visa, MasterCard & Discover

 

Billing

 

All orders will be billed at the time of purchase and will be shipped within the time frame specified on our shipping page.

 

Credit Card Verification Number (CVN)

 

The CVN number is required because it lets our system know that the person placing an order actually has the credit card in hand. Most credit card thieves will “skim” credit cards which means they will obtain your actual number but do not physically have the card in hand. As such, they will use internet businesses, mail order catalogs, etc.. to place fraudulent orders because these forms of businesses do not see the actual card.

 

To locate your CVN number, you will find it to be the very last 3 digits on the back of your credit card (shown below) on all credit cards. It will contain 3 digits. This security code will be required after you enter your credit card number in our website. If you are unable to read your security code or you are not sure, please call your credit card provider.

3 Digit Credit Card Verification Number

 

Billing Address vs. Ship To Address

 

We apologize for the inconvenience, however, please take note that we take your credit card security very seriously.


For your DEBIT or CREDIT CARD SECURITY, Our credit card system has a security feature implemented called an “Address Verification System” (AVS). Which requires you to enter your correct billing address and zip code that your card issuing Bank has on file for your credit card, Gift cards or prepaid cards need to be registered with your name and address by calling the 800 number on the back of the Gift or Pre paid card.

FOR SECURITY APPROVAL THE PHYSICAL BILLING ADDRESS AND ZIP CODE YOU ENTER IN THE BILLING ADDRESS FIELD MUST MATCH WHAT YOUR CREDIT CARD ISSUING BANK HAS ON FILE!  If the billing address and zip code does not match, your order will be declined automatically and your Bank will place a hold or pending for that amount to alert you to the attempted use of your credit card.  IF A CHARGE IS DECLINED YOUR BANK WILL REVERSE THE HOLD CREATED BY THE DECLINED CHARGE.   Note: It is possible for a card to be authorized at the card issuing bank and then declined due to your failed billing address verification. If this happens, the charge will not settle and you will not be charged. These holds or pendings are not processed and will be released and cleared by YOUR BANK WHO ISSUED THE CARD usually in 5 to 7 business days. TheVaporPro® has no control over a hold or pending placed by your Bank for a card that failed the security check.

 

The Address Verification Service (AVS) is a system designed by bankcard processors to aid in the detection of suspicious credit card transaction activity. AVS matches billing address information provided by the cardholder with the cardholder’s billing address on file at the credit card issuing bank. The processing network then sends an AVS response code indicating the results of the match to the payment gateway. The transaction is accepted or declined based on the response code provided by the card issuing bank.

 

NOTE: IF USING A P.O. BOX YOUR BANK WILL STILL REQUIRE YOU TO ENTER YOUR PHYSICAL ADDRESS YOUR BANK HAS ON FILE FOR YOUR CREDIT CARD OR YOU MAY TRY ENTERING THE P.O. BOX NUMBER FIRST FOR EXAMPLE: INSTEAD OF ENTERING P.O. BOX 1234 YOU WOULD ENTER 1234 P.O. BOX.


If you are requesting us to ship an order somewhere other than your billing address (your work location, a gift for someone, etc..) please take note that your order may require a signature at receipt this additional verification procedure may be taken to ensure that the order received has not been obtained on a stolen credit card.

 

 

 

How to tell if you've got a genuine Joyetech eGo battery


Due to the number of similar appearing devices on the market, determining what is and isn’t a genuine Joyetech eGo can be confusing. To make matters even more confusing, some vendors sell non-Joyetech eGo devices with misleading names like “Ego” or “EGO”, or, even worse, falsely claim their products are Joyetech when they’re not.

Joyetech can be queried directly about the authenticity of a device by emailing info@joyetech.com.

But what can you do yourself to determine if your eGo is genuine?

With a Multimeter:

If your freshly charged eGo or eGo-T, without load, meters at 3.2v – 3.4v, then it is most likely a genuine eGo. If, however, it meters at 3.7v or higher, it is not a genuine eGo or eGo-T and should not be used with a genuine Joyetech Atomizer.

Without a Multimeter:

The Name: If it’s not called an Joye eGo, Joye eGo-T, Joye eGo-C, then it is most likely not a Joytech eGo.  Example: Joyetech has never made a product called an eGo-W

The Button: This is the best method we’ve found to determine the difference between genuine Joyetech eGos and non-Joyetech devices. Is the button on the side of the battery

A genuine Joyetech eGo will have a button that is clear, hard plastic with a slight indentation in the top of it.

If your eGo has this button, it most likely a genuine Joyetech and can be used with Joyetech atomizers.

How to determin it is not a genuine Joye eGo

If the button is opaque and has no indentation and feels more like soft rubber. Though button size and shape vary slightly on non-Joyetech fat batt devices (some are oval) they are typically opaque, soft rubber. Any fat batt with an opaque, soft rubber button is NOT a genuine Joyetech eGo, eGo-T or eGo-C and should not be used with genuine Joyetech Atomizers.

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